1) RETURNS
how do I ship my online return?
To return an item to our e-commerce warehouse, you'll need to complete
a return form. Log into your account. Under 'order history,' click on
'track or edit your orders.' On the next page, click on the 'view
order' button for the shipment you want to return. When the invoice
page opens, click on the 'return or exchange items' link. Fill out the
forms and print the final page (you'll need to include this in with
returns along with your original packing slip). Send your returns to
the lululemon address shown on the return form you printed. You should
ship your return with a carrier who will provide you with a tracking
number to ensure that your package does not get lost. Packages must be
returned prepaid. The cost of shipping merchandise back to us is not
refunded.
** pregunta: existe todo lo siguiente? **
Log into your account.
Under 'order history,' click on 'track or edit your orders.'
On the next page, click on the 'view order' button for the shipment
you want to return.
2) MY ACCOUNT
why should I become a registered user?
To make your life as easy as possible. When you place an order your
information will be filled in automatically. Become a registered user,
now.
quick checkout -
super fast and easy checkout process since all of your info is already saved
address book -
save shipping addresses for yourself, your friends and your family in
your personal address book so you avoid typing in their information
each
time you send a gift
be the first to know -
if you choose, we'll email you when the latest treasure hits
claudiajaffe.com. Sign up for emails, now.
see your order history - save a full listing of your previous purchases.
** pregunta: applicable?**
3) PRIVACY AND SECURITY
is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from
our online visitors is secure from unauthorized access and use. All
transactions are completed on a secure server. Secure Socket Layer
(SSL) encryption is used for every transaction to encrypt the
transmissions from our ecommerce servers as well as your computer. SSL
encryption works by forming a matched pair, so that your computer and
our server send data back and forth in an encrypted format.
** pregunta: applicable?**
SSL?
4) GIFT CARD
how do I check the balance and transaction history on my gift card?
It's really easy to check your gift card balance online.
** pregunta: applicable?**
checking balance on gift card?
5) FINDING OUT ABOUT OUR PRODUCTS
does Claudia Jaffé offer a catalogue?
No. At Claudia Jaffé, we update our collections periodically. You can
sign up for our newsletters to keep you up to date.
can you tell me when new products and events are announced?
Sure! Sign up for sign up for our newsletter to be the first to know.
** pregunta: applicable?**
newsletter?
